Upload videos, images, files and hyperlinks, as well as text to create content that resonates with your workforce.
No more “where is that info?” or endless scrolling
From policies and procedures to Standard Operating Procedures and other crucial resources, everything is just a click away - clear, organized, and accessible anytime, anywhere.
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Why Knowledge Base is the upgrade you need
Ready from day one
No complicated setup. Built right into Speakap, it’s a tool you can switch on and start using immediately.
Easy to find, easy to manage
Frontline employees can quickly access the latest updates or browse information alphabetically, while admins effortlessly organize and update content. Manuals, HR policies, and compliance documents - all in one place.
Targeted access for a better employee experience
With customizable permissions, you can tailor access based on country, region, division, location, or department - keeping content relevant and organized.
Time
Created with busy teams in mind
Clear categories, simple navigation, and rich content options - like videos, images, files, and links - make it easy for employees to find what they need in seconds, no IT support required.
Knowledge Base features you’ll love
Clean home page
Employees can see key categories and articles at a glance, while admins keep everything neatly organized.
Folder-like organization and permissions
Organize information into clear, folder-like categories and apply granular permissions to control access, ensuring teams and groups see only what’s relevant to them.
Segmentation for teams and groups
Segment article access by divisions, teams, or even specific groups, ensuring everyone gets the information they need. Nothing more, nothing less.
Built-in translation
Support diverse & global teams by providing content in multiple languages. Employees can easily access and understand resources, no matter where they are.
Advanced search
Search across titles, descriptions, or article content. It’s simple, fast, and reliable.
Cross-device access
Whether on desktop or mobile, your Knowledge Base works wherever your employees do.
Rich media support
With Knowledge Base finding info is easier for everyone
No matter the team or role, Knowledge Base simplifies access to vital information for everyone.
From the frontline to HR and managers, everyone gets what they need.
Quickly and effortlessly.
From the frontline to HR and managers, everyone gets what they need.
Quickly and effortlessly.
Frontline teams
Easy access to FAQs, troubleshooting guides, and daily checklists without needing to ask for help.
HR & internal comms teams
Easily manage pages, permissions, and content while ensuring employees always have the latest information.
Managers and admins
Keep workflows running smoothly with step-by-step guides, compliance updates, and training materials - all in one place.
Ready to simplify how your team accesses information?
Knowledge Base is your go-to for organizing:
Training materials and onboarding
Help new hires hit the ground running with access to training materials, handbooks, and onboarding resources - all in one place. And only accessible for those employees in their first 30, 60, 90, 180 days.
Team-specific resources
Create dedicated spaces for departments or teams to store processes, workflows, and tools tailored to their needs.
Policies, procedures, documents and ways of working
Keep all the important stuff in one place, so your team doesn’t have to waste time searching.
Guidelines, manuals, protocols and SOP’s
Make operations run smoother with clear, easy-to-follow instructions for everything from safety to training.
HR benefits and updates
Share benefits info and updates in a snap, and finally stop answering the same questions over and over.
Checklists, FAQs, troubleshooting guides
Give frontline teams exactly what they need to stay productive and solve problems on the spot.
See it in action
Create a Knowledge Base that fits your needs
Scale your success with faster, smarter information access
We know you want answers
Frequently Asked Questions
What is a Knowledge Base?
A Knowledge Base is a centralized digital library where your organization can store, manage, and share important static information materials. Think of it as a one-stop shop for your employees to find everything they need - from HR policies and compliance documents to training materials and FAQs.
How is Speakap’s Knowledge Base different from external tools?
Unlike standalone tools, Speakap’s Knowledge Base is integrated directly into the employee experience platform. This means employees can access critical information where they already communicate and collaborate, without the need for additional logins or platforms. It’s designed for both frontline teams and administrators, ensuring easy access and straightforward management. Plus, we already connect all frontline workers in our application, making the distribution of the knowledge base materials to frontline workers in a relevant way very easy.
Can I restrict who can edit or view articles?
Yes! Speakap’s Knowledge Base includes customizable permissions, allowing you to decide who can view or edit specific categories, subcategories, or articles. This ensures sensitive information remains secure while empowering team members to manage content relevant to their roles.
Is the Knowledge Base mobile-friendly?
Absolutely. Speakap’s Knowledge Base works across all devices, including web, iOS, and Android as well as including attachments like videos, images, links, files. This ensures employees can access the information they need anytime, anywhere - whether they’re at their desk, on the go, or in the field.
How do I organize my content into categories?
Organizing content in the Knowledge Base is simple.
You can create categories and subcategories to group related documents and articles. The platform's intuitive interface makes managing categories easy for admins and internal comms teams.
Still have questions?
We're here to assist you with any inquiries.