From discovery to ongoing support, Speakap’s proven approach ensures your employee experience transformation is smooth, impactful, and tailored to your unique needs.
Your Success Formula
You deserve more than just another platform - you deserve a strategic partner to help you achieve your goals, overcome challenges and create a frontline employee experience that truly works for your business.
Luckily for you, Speakap provides exactly that and at every step of the way - from the first call you have with us to the launch of the platform and even beyond.
Trusted by 600+ Industry Leaders (and Counting…)
How Speakap helps you succeed
Understanding your context
Every great partnership starts with understanding. Even before you sign, our product experts take a consultative approach to learn your challenges and find the best way for our solution to fit your needs:
Discovery sessions
What’s working already? What’s not? Let’s figure it out together.
Tailored recommendations
Collaborate to find the best approach for your business.
Honest, human advice
No cookie-cutter solutions - just clear, thoughtful guidance to set you up for success.
Your dedicated Customer Success Manager takes it from here
Once you’re on board, our dedicated CSM takes the lead, working closely with you to ensure everything runs smoothly from day one:
Planning together
We’ll set goals you can actually measure.
Your success plan
Think of it as your roadmap - clear and built just for you.
Getting the details right
Our CSM manages the technical setup while ensuring the platform feels intuitive and personalized for your team, and we enable you and your champions so you feel at ease when it comes time to launch.
Platform setup
From branding to permissions, we work with you to tailor the platform to your organization’s needs and reflect your organization’s culture.
Integration testing
Connect HR tools, payroll, scheduling, training systems or any other tool that is important for your workforce to unify your digital workplace.
Training for leaders
Equip admins and managers with the confidence to lead.
Launch materials
Ready-to-use resources and guidance to introduce the platform to your employees.
Launching with confidence
Our CSM is by your side to ensure everything goes as planned.
Employee invites
Quickly onboard your team with clear steps.
Manager Q&A sessions
Ensure managers have the answers and tools they need.
Your CSM on call
Questions, advice, or troubleshooting - our CSM is always there to help.
Keeping the momentum going
Our CSM continues to work with you long after launch, ensuring you’re always improving and growing.
Feedback & best practices
Actionable insights and tactics on how to increase adoption.
Quarterly reviews
Regular business reviews to track progress towards goals and identify improvements to track progress and make improvements.
Customer community
Share ideas and learn from other Speakap customers and experts.
Benchmark reports
See how you’re performing and uncover new opportunities.
What could your success story look like?
Why having a dedicated CSM matters
They get you
Our CSM learns your team, your challenges, and your goals.
They’re there for you
You’ll have one person to call whenever you need help.
They solve problems before they start
It’s all about being proactive.
They help you grow
Your goals evolve, and your CSM is there to grow with you.
Why Speakap? Because we get you
We’ve partnered with organizations in retail, hospitality, logistics, manufacturing, and construction to create solutions that align HQ and frontline workers.
Our CSM’s know every organization is different - that’s why our consultative approach focuses on understanding your unique needs and creating a platform that truly works for you & your team.
Curious about how we make it work?
We get it - you’ve heard the promises before
Here’s what real customers say about how our consultative approach has made a difference for their teams
Speakap’s commitment to our success was unparalleled - a consistent, hands-on approach that continued long after launch day.
Serina Donkin
Head of Communications and Engagement at Rank Group
Let’s build your success formula together
