“We Can’t Imagine Working Without Speakap” - Parkwood Seniors Community

Investing in a communication platform like Speakap is absolutely worth it. It simplifies operations, connects your team, and creates a collaborative culture. We can’t imagine working without it, it has transformed the way we communicate and deliver care.

says Lindsay Eagleson, Retirement Administrative Lead at Parkwood Seniors Community who has seen firsthand the impact of effective, centralized communication platform on staff engagement and resident care.

Ready to see how Speakap improved Parkwood’s internal communications and why it became an essential part of their daily operations? Let’s dive in!

About Parkwood Seniors Community

Industry: Senior Living & Healthcare

Location: North America

Parkwood Seniors Community is dedicated to helping seniors live with dignity, no matter their financial situation. They provide a safe, welcoming environment where kindness is a core value - not just an expectation. More than just a place to live, Parkwood supports residents in every aspect of life, addressing financial, emotional, social, and spiritual well-being. Families can have peace of mind knowing their loved ones are cared for in a community that prioritizes compassion and respect.

At Parkwood, kindness isn’t just part of the culture. It’s deliberately nurtured, recognized, and celebrated every day.

The Challenge (-s): disjointed communication that is slowing down daily operations and creating communication gaps

Parkwood Seniors Community faced significant challenges that impacted daily operations, staff efficiency, and long-term goals:

• Slow, outdated processes – Critical updates relied on paper communication books, requiring manual printing and distribution. This made it difficult to get timely responses, contributing to delays in addressing issues or communicating updates.
• Difficult access to information – Staff struggled to find policies, schedules, and maintenance requests, leading to delays.
• Lack of real-time communication – Updates were missed, especially on weekends when leadership was unavailable.
• Increased workload for managers – Leadership spent extra time addressing miscommunication and operational inefficiencies.
• Limited staff engagement – Frontline workers lacked immediate access to leadership and important resources.

The disjointed communication hindered our ability to foster a collaborative, informed, and connected team. This gap in communication made it harder to achieve our organizational goal of delivering consistent, high-quality care for all. Lindsay Eagleson Retirement Administrative Lead at Parkwood Seniors Community

The Solution: a centralized, digital communication platform - The Community HUB

After reviewing multiple options, Fairview selected Speakap, an employee communications platform designed specifically for frontline teams. Speakap stood out for its intuitive, mobile-first approach, making it easy for staff to stay connected, informed, and engaged—no matter their shift or location.

The Results: simplified operations, connected team, and a more collaborative culture

Since implementing Speakap, Fairview has experienced massive improvements in internal communication and daily operations:

The HUB has not only strengthened communication within our team but has also bridged the gap between leadership and frontline staff. By ensuring everyone is connected and informed, we’ve created a stronger, more unified team. This connection directly translates to better care for our residents,when our staff feel supported, our residents thrive. Lindsay Eagleson Retirement Administrative Lead at Parkwood Seniors Community

Key improvements:

• Instant updates – Critical information, including outbreak protocols, now reaches staff in real time.
• Easy access to resources – Policies, schedules, and maintenance requests are available with just a tap. Lindsay mentions that “this efficiency has saved time and minimized confusion, ensuring our team stays informed and on the same page”.
• Stronger team collaboration – Group chat features streamline shift coverage, resident care strategies, and daily coordination.
• Enhanced leadership visibility – Speakap bridges the gap between management and frontline teams, fostering transparency and engagement.With better transparency and leadership visibility, staff feel more informed, valued, and satisfied in their roles.
• Quicker response times – Instant updates have eliminated communication delays, enabling faster decision-making and problem resolution.
• Higher staff engagement – Employees are actively participating in group chats, discussions, and feedback loops, creating a more connected workforce.

Most importantly, Speakap became Fairview’s lifeline during the height of the COVID-19 pandemic. With guidelines changing daily, the ability to communicate real-time updates, outbreak protocols, and critical safety measures ensured that every team member had the information they needed—exactly when they needed it.

Speakap has been essential in keeping our team informed, aligned, and ready to adapt. Lindsay Eagleson Retirement Administrative Lead at Parkwood Seniors Community

What employees are saying

Employees love the HUB, describing it as a “game changer.” They appreciate the ability to access everything they need in one place and feel more connected to their colleagues and leadership and how the app is so easy to use. 

Thinking about Speakap for your business?

If Speakap improve communication for the better and strengthened collaboration at Parkwood Seniors Community—leading directly to happier staff and better resident care—just imagine what it can do for your frontline teams. 😉

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