‍Employee turnover. It's the dreaded term for every leader in frontline industries. Whether you’re in retail, logistics, manufacturing, or hospitality, you know the toll turnover takes. High turnover doesn’t just add to your hiring costs - it disrupts operations, drains morale, and slows productivity to a crawl.

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So, how do you change that? Simple: focus on employee experience (EX). When EX is strong, retention soars, morale improves, and turnover starts to take a serious nosedive.

What is employee experience (EX) and why does it matter?

Employee experience isn’t just a trendy term - it’s the full employee journey from their first day to their last. EX is everything they encounter at work, from communication to career growth.

Think of it like this: a great EX means employees feel heard, valued, and invested in. And that’s exactly what keeps them sticking around.

Why EX matters for retention

When employees feel good about their workplace, they’re more likely to stay. For deskless and frontline workers, EX can mean clear and effective communication, real support, and access to the tools they need to succeed. In other words, great EX doesn’t just make employees happy - it’s an investment in loyalty and productivity.

How a positive employee experience can reduce turnover

If you’re serious about cutting turnover, EX is your golden ticket. Here’s why:

• Engagement: Engaged employees don’t just “show up” - they’re actively invested in their work and the company’s goals.
• Support & resources: When employees feel supported, they feel valued. And valued employees don’t go looking for other jobs.
• Growth & development: If employees see a future with your company, they’re far more likely to stick with you.

Companies that prioritize these elements see up to 40% lower turnover. The math is simple: a positive EX = happier, longer-term employees.

7 key aspects that make up a great Employee Experience (EX)

If you want employees to stay, it’s time to focus on the 7 key aspects that make up a great Employee Experience (EX). Here’s how each one can help you create a workplace that’s engaging, supportive, and retention-friendly:

1. Onboarding
   Onboarding is your chance to make a great first impression, so make it count. Skip the mountain of boring manuals and dive into interactive, hands-on onboarding that brings new hires up to speed fast. Speakap’s platform enables tailored onboarding journeys that are quick, relevant, and memorable - setting the tone for a positive experience right from day one.
2. Engagement
   Engagement is the heartbeat of a great EX. According to AIHR, organizations with highly engaged employees experience 59% less turnover, proving the direct link between engagement and retention. Keep employees invested and motivated by actively involving them in the company’s goals. Use real-time feedback, polls, and recognition programs to show frontline workers that their voices matter. With Speakap, you can track engagement in real time, giving you a pulse on team morale and letting you celebrate wins together.
3. Employee recognition
   Recognizing hard work isn’t just a “nice touch” - it’s a powerful motivator. Public shoutouts, milestone celebrations, and acknowledgment for a job well done make employees feel valued and appreciated. Speakap’s recognition features make it easy to celebrate team achievements, creating a culture where employees feel noticed and motivated to keep going.
4. Insights & analytics
   Make data your ally in building a better EX. Insights and analytics let you track what’s working and what’s not, from onboarding success rates to engagement metrics. Speakap’s analytics dashboard is designed for easy reading, so you can turn data into actionable strategies - no PhD required.
5. Communication
   Frontline workers need clear, relevant communication that keeps them in the loop. In fact, VouchFor found that employees who feel heard are 4.6 times more likely to perform their best work. With Speakap, you can send the right message to the right people at the right time. From urgent alerts to everyday updates, Speakap’s communication tools ensure everyone stays informed, engaged, and on the same page.
6. Digital workplace
   Stop the endless app-juggling. Frontline teams deserve a single, user-friendly platform where they can access everything they need, from training resources to schedules. Speakap brings all these tools into one digital workplace, so employees can focus on their jobs instead of tracking down information.
7. Compliance & training
   Training and compliance don’t have to be disruptive. Speakap’s platform integrates training directly into the workday, letting employees complete courses and meet compliance requirements without stepping away from their roles. Training is accessible, engaging, and designed to fit seamlessly into the flow of work.

Redefining employee experience for reduced turnover

Creating a positive employee experience isn’t just a “nice-to-have” - it’s essential for retaining great people. When employees feel valued and supported, they stay longer, work harder, and bring their best every day. So if you’re ready to make turnover a thing of the past, it’s time to assess your EX strategy and make some changes.

Ready to see how Speakap can make EX work for you? Try Speakap for free and start building a workplace your employees will love sticking around in.

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