11 Employee Experience Statistics to Evaluate Your Strategy
If you've been scratching your head wondering how to amp up the vibes in your workplace and improve employee experience, you've stumbled on the right article.
Pro tip: These statistics become more meaningful with an employee experience app.
So, buckle up and prepare to get the lowdown on the latest employee experience statistics!
The corporate world is lately echoing with: You cannot ignore employee experience (EX). There’s a ton of research out there stating it influences your organizational success and can potentially make or break your company. And… how positive EX leads to higher engagement, better retention, and increased productivity whereas a negative EX results in high turnover, low morale, and significant financial losses.
How do you ensure a positive employee experience in your organization though? For starters, what helps significantly is being aware of the latest trends and employee experience statistics. This intel is what can put you in a better spot to build informed strategies for employee engagement, retention, and overall productivity. After all, the business world is quite dynamic, and you can’t really respond without knowing what’s going on, isn’t it?
So, in this blog, we’ll be listing out some eye-opening statistics and sharing our perspective on it too. We reckon - read them, ponder over them, and follow the nuggets we’ve shared to craft an employee experience that is sure to define your success. Let’s dive in, shall we? 🤿
Check out these 11 eye-opening employee experience statistics
Quick recap: EX encompasses every touchpoint and interaction an employee has with your organization, right from recruitment to retirement. Now let’s jump over to what the numbers have to say about it:
#1 Employees who report having a positive employee experience are 16 times more engaged than those with a negative experience
You already know that engaged employees are your most productive, innovative resources. Their engagement directly correlates with commitment to your organization’s goals. It inspires them to go above and beyond in their roles and that’s what you want, isn’t it?
To boost engagement and enhance employee experiences, focus on creating a supportive work environment. Provide proper onboarding, foster an open communication culture, and recognize employees for their hard work—you’ll surely see changes!
#2 63.3% of companies find retaining employees harder than hiring them
This statistic is a reminder of how attracting talent is not that hard, but getting people to stay is (We mean despite offering fancy perks like an offsite at a fancy resort, giving new recruits a macbook, or a mug with your company name on Thanksgiving!) Think a bit deeper, and you’ll see a core reason behind the tendency to quit comes majorly from unoptimized employee experiences. It’s straightforward to assess how this can raise your recruitment costs, lower productivity, and hamper your overall company culture.
To make sure this doesn’t mirror your organization’s reality, start prioritizing the more important stuff. For example, building strong employee relationships. You need to implement strategies that cater to the core employee experience drivers. Where can you start? We’d say begin with providing a conducive environment to work productively and pursue growth opportunities. Build a work culture that fosters a sense of belonging and appreciates good efforts.
#3 Stores with a more experienced and skilled customer-facing employee base generated a 50% increase in revenue
Look closer, and you’ll realize employee experience and organizational financial performance are also interlinked. This statistic lays it all clearly that when employees can access opportunities for learning and skill development from their employers, they end up feeling more positive about the workplace. Such upskilled employees end up providing better service with greater productivity, and this directly impacts sales and customer loyalty. What else would you want?
To reap the benefits, look into providing regular employee employee training and development programs. A tip: Align your employees’ ambitions with your organizational goals for the best outcomes. Once you create a mutually beneficial culture of continuous improvement, you’ll surely see results in revenue!
#4 Low engagement costs the global economy $8.8 trillion, accounting for 9% of the global GDP
This staggering figure highlights how much disengaged employees can impact you financially. If you’ve got low engagement levels, your workers are going to suffer from lower productivity, higher absenteeism, and increased turnover - all of which can contribute to significant economic losses. That’s exactly what you don’t want. To address these, focus on boosting employee engagement through regular feedback, recognition programs, and creating a sense of purpose within your workplace.
#5 67% of workers prefer a hybrid work setup, blending remote and in-person work
By now, it’s clear to everyone that the future of work is hybrid. This piece of research demonstrates how even most workers are all in on this setup and why you should be too (if you’re not already that is!) After all hybrid approaches offer flexibility, work-life balance, and the chance to maintain social connections. Think deeper and you’ll see these are all the very critical components of a positive employee experience!
To accommodate this seamlessly, implement flexible work policies, invest in technology that supports remote work, and encourage a culture valuing both in-person and virtual interactions. EX in 2024 is a lot about making hybrid work more pleasing.
#6 62% of workers feel more productive when working remotely
This employee experience statistic is even more impressive and clearly shows that flexibility isn’t just a perk; it can be a solid productivity booster. It’s intuitive - remote work leads to fewer distractions, reduced commute times, and a more comfortable working environment - who would not have an excellent experience with this, isn’t it?
To support remote work and tap into its benefits, make sure you provide the tools, resources, and environment your people need. For example, dedicated employee experience platform, a culture promoting healthy work-life balance, and so on.
#7 59% of workers are experiencing at least moderate burnout
This number is a wake-up call that burnouts are real and hitting hard. They affect employee health, productivity, and retention. And, if you’re doing nothing about it, take our word that you’re destroying employee experience and deflecting your own chances of success.
Stop now! To fix burnout in your organization, assess what’s going on and, once you identify it, address the root causes. These could include excessive workloads, lack of support, or inadequate work-life balance (which we all despise)
As for tactics: Promote regular breaks, share mental health resources, and encourage a culture of support and understanding.
#8 Employees working one to three days in the office report the highest well-being scores
This research is a nudge that balance still is the key to a happy, healthy workforce. When your work environment is flexible, employees enjoy the benefits of both in-person collaboration and remote work autonomy. To foster such well-being, you need to make it a point to offer flexible work arrangements as far as possible. Do what you can to create a positive office environment, and prioritize employee health and happiness.
#9 70% of employees are comfortable with their organization using their emails to improve employee experiences
Another eye-opener - the majority of employees now trust in tech-driven feedback mechanisms and are willing to share their insights and experiences. As someone in HR, make sure you intervene to make the most of it and provide people with effective mechanisms to share their feedback.
You must implement regular surveys, create transparent communication channels, and act on your employees’ feedback. When you demonstrate commitment to continuous improvement, you’ll improve their experience.
#10 Only 31% of employees say their employee value proposition (EVP) is documented, and less than 50% fully understand the EVP offered by their organization
This number reminds how a gap in understanding Employee Value Proposition (EVP) is one of the root causes of misalignment and dissatisfaction. To avoid this, make sure you communicate your EVP so that employees know what to expect and feel valued. If you don’t, how will they?
An easy way to do this is to document your EVP and communicate it consistently across all levels. Implementing this doesn’t have to be hard. For example, you can send out blasts in your employee app. Additional tip: Periodically update it to reflect changing employee needs and organizational goals.
#11 49% of employees feel that their organization isn’t delivering on the experience they promised
Last but not least, this statistic is a reminder that your actions still speak louder than words. If there’s any perception gap, take it that it will erode your employee's trust, which is the most important thing!
So make sure you align actions with your promises to build a positive and credible employee experience. For this, make it a regular practice to assess performance against EVP. Regularly solicit employee feedback, and make necessary adjustments to meet employee expectations.
Success starts with Employee Experience - Invest in it
So, there you have it—these eleven statistics are a powerful reminder of what you need to focus on in your employee experience strategy and make it work in your favor. In short, it’s all about doing what you can to boost employee engagement, retention, well-being, and clear communication. For this, you need to implement flexible work options, ensure you don’t cause burnout, and that there’s clear communication with the EVP. Do this all, and you’ll end up creating a thriving workplace with a motivated, productive, and loyal workforce! 😁
Motivated to transform your employee experience? Utilizing employee experience platforms like Speakap can help you enhance communication, collaboration, and engagement across the organization. Read customer stories to find out how leading organizations are using it for enhanced EX.