The Real ROI of Effective Frontline Employee Training

About this webinar

What you'll learn

Are you investing in frontline employee training, but the results haven't quite met expectations? You're not alone. Many HR and L&D professionals struggle to prove the ROI of training due to disconnected training data, lack of mapping training impact to business KPIs, and incomplete data.

Great content is essential, but engaging delivery is equally crucial.

Think about it this way: if the delivery is tedious or doesn't cater to your employees' workflow, the knowledge might not stick. On the other hand, even the most engaging delivery method can't make up for content that's unclear or irrelevant.

In this webinar, we explore how to optimize both the content and delivery of your frontline training programs. We show you how to create a winning combination that boosts employee engagement, knowledge retention, and ultimately, your business results.

Main takeaways:

Consequences of poor training

• For employees: Low engagement, absenteeism, increased injury risk, and lack of confidence in customer interactions.
• For organizations: Higher operational costs, lower profit margins, poor customer service, and challenges in sustainability.

4 aspects of maximizing ROI through optimized training:

1. Use the Dollar Impact Framework to identify problems, establish business metrics, understand cost implications, and map dollar impacts.
2. Provide immersive, short-form, and interactive learning experiences to ensure high satisfaction and completion rates.
3. Integrate training within daily workflows using a single platform for communication, tasks, shifts, payroll, and training to improve engagement and reduce costs.
4. Companies prioritizing employee experience are significantly more likely to exceed financial targets, delight customers, retain employees, adapt to change, innovate effectively, and create a sense of belonging.