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Employee Experience and Customer Experience

Employee Experience and Customer Experience: Which should come first?

Employee experience

Let’s be honest: If you’re laser-focused on customer experience (CX) to grow your business, you’re definitely on the right path. But there’s a crucial piece you might be missing, and it could seriously hold you back. What’s that missing piece? Your frontline employee experience (EX). This blog is here to break down why EX matters so much and how to get it right with an employee experience app.

technology adoption

Leading Technology Adoption at Intergamma Bouwmarkten Stores

Employee experience

In this article, Jørgen Franke, Director of Operations at Intergamma Bouwmarkten Stores, shares how they engage the store team, overcome resistance, and keep everything running smoothly with an employee experience platform. Ready to take some notes?

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Internal Communications Editorial Calendar 2025

Internal communications White Papers

Download our Internal Communications Editorial Calendar 2025 and start the year strong!

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Employee Experience vs Employee Engagement: Same Same, But Different. Here’s Why

Employee engagement Employee experience

Employee experience vs employee engagement: Similar sounding, yet different. Dive into this blog to find out how they differ and know their key benefits.

tech resistance

Tech Resistance: Insights from Eline Kuiper, Organizational Psychologist

Employee experience

We sat down with Eline Kuiper, Organizational Psychologist and Head of HR at Speakap, to get the lowdown on why tech resistance happens from a psychological POV and, more importantly, how to flip that script.

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Employee Experience Platform Implementation Checklist

White Papers Employee experience

Implementing an EXP isn't just about technology. It's about creating a connected, engaged workforce. By following this checklist, you’ll set the foundation for a platform that not only meets your organization's needs but also enhances employee satisfaction, productivity, and retention.

employee training

Tips for Integrating Frontline Employee Training into Daily Workflows

Employee experience

Let’s be honest—nobody, and I mean nobody, enjoys sitting through typical corporate training. Whether in-person or virtual, these sessions often feel like a tedious obligation. This is especially true for frontline employees who are constantly on the move, managing tasks that can’t afford to be put on hold. Discover how integrating training into the daily workflows of frontline employees can boost engagement, retention, and productivity.

qualtrics global study 2024

2024 Qualtrics Global Study: Happy Employees Foster Customer Loyalty

Employee experience

Feeling swamped by the challenge of improving both Employee Experience (EX) and Customer Experience (CX)? You’re not alone. Many believe that these require separate strategies, but here’s the real deal: a happy, engaged workforce is the secret sauce to delivering outstanding customer experiences. Let’s unpack this idea using insights from the 2024 Qualtrics Global Study.

Employee Experience Quotes

20 John DiJulius Employee Experience Quotes For HR Leaders

Employee experience

In this article, we explore insights from customer service expert and author of “The Employee Experience Revolution: Increase Morale, Retain your Workforce, and Drive Business Growth” - John DiJulius, emphasizing the crucial link between employee experience and business success.

frontline employee training

4 Aspects of Maximizing ROI Through Frontline Employee Training

Employee experience

Investing in frontline employee training without seeing tangible results can be frustrating, right? It’s a common struggle. Over a third of HR and L&D professionals face difficulties demonstrating training ROI to their finance teams. Why? Because training data is often invisible, information is scattered, and the real impact on business KPIs is murky at best. Here’s how you can make every training dollar work harder and smarter with an employee experience app.