Insights (15)

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Bridging the ex-cx gap

Bridging the EX-CX Gap: How Alignment Drives Business Growth

Customer experience Articles

In the increasingly competitive landscape of the hospitality and retail industries, businesses are continuously striving to outperform the competition. And this battle isn't merely confined to price points or product offerings. It extends much deeper into the realms of customer experience (CX) and employee experience (EX). When harmoniously aligned, these two aspects can catalyze a virtuous cycle that propels business growth.

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Is Technology an Obstacle for Your DEI Initiatives?

Customer experience Employee engagement

How can you bring your team members together to give them the opportunity to communicate respectfully with one another, while also finding out their needs?

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Revisiting Your Employee Retention Strategy

White Papers

An internal communicator will need to update the employee communication strategy as time goes by. In this white paper, we examine the strategy as a phased approach, as well as what can be tackled in each phase. These phases include: (1) Internal communication as a top-down approach, (2) Internal communication as a two-way communication, (3) Introducing onboarding and training, and finally (4) Streamlining your workflow: combining all your tools in one app.

AI for comms in the workplace

Using AI to Supercharge Communication in the Workplace

Internal communications Articles

As OpenAI launched the Generative Pre-trained Transformer 4 (GPT-4) on March 14, 2023, an instant buzz around generative artificial intelligence (AI) took over the world. Even though this was initially limited to paid customers of ChatGPT, it spawned massive curiosity, excitement, and ethical questions across Internet users.

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Content Strategy Template for Internal Communicators

Customer experience Employee engagement

When your company invests in employee communication tools, it’s important that you utilize them actively and maximize their value, especially from a company operations standpoint.

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Leeb Balkone: Digital Communication With Manufacturing Employees

Customer experience Employee engagement

How do you reach frontline workers across the manufacturing floor? How does important and time-sensitive information reach the right person at the right time?

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The Onboarding Checklist Every Company Needs

Customer experience Employee engagement

Onboarding new employees is a crucial step that shouldn’t be overlooked. It’s that specific moment when new hires are integrated into the organization’s culture, processes and values. And there’s a lot to learn and absorb in such a short amount of time. But aside from the learning process, the employee experience in and of itself is key.

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Friedrich-Ebert-Hospital: The App for 2,400 Employees

Customer experience Employee engagement

How do you reach thousands of employees in the health sector across the hospital floor? How does important and time-sensitive information reach the right person at the right time?

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The Ragan Award-Winning Social Intranet Software

Customer experience Employee engagement

An increasing number of companies are opting in for social intranet softwares. And that’s because such tools have become key in today's workplace due to their ability to facilitate communication, collaboration, and knowledge-sharing among frontline workers within an organization.

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Real-Time Updates: How HNO Medic Keeps Its Frontline in the Loop

Customer experience Employee engagement

How do you instantly communicate with frontline staff in the health sector? How does important and time-sensitive information reach the right person at the right time?