Your privacy is of great importance to Speakap B.V. (hereinafter: Speakap). Therefore, during the processing of your personal data we work in accordance with the relevant privacy legislation, such as the General Data Protection Regulation (GDPR)
Our privacy and cookie statement in a nutshell
When processing your personal data, we work in accordance with the privacy legislation. This means we:
- Clearly specify our purposes before we process personal data, by using this privacy and cookie statement.
- Limit our collection of personal data to only the personal data needed for our purposes.
- First ask for explicit permission to process your personal data in cases where your permission is required.
- Take appropriate security measures to protect your personal data and we demand the same from parties who process personal data on our behalf.
- Respect your rights, such as the right to access, correct or delete your personal data processed by us.
This privacy and cookie statement applies to the processing of personal data for which Speakap is a controller. This is the case for the data we collect from you, when you visit our website or when you use our services as an organization, including our Support portal, documentation pages and directly related resources. We are your point of contact for these data processing activities.
In addition, organizations can use our application for internal communication with employees, training and collaboration within the organization. When you use our application as an employee of an organization, the organization in question is the controller for the personal data processed in our application. We are then only a processor. In that case, we refer you to the privacy statement of the relevant organization for questions about the handling of your personal data.
For what purposes do we use your personal data?
This privacy and cookie statement explains what we at Speakap do with information we learn about you when you use our services or visit our website at www.speakap.com. By using our services or visiting our website, we obtain various types of personal data from you. Below we indicate for each purpose what data we obtain from you, for what purpose we process this data and how long the data is stored. If you have questions or want to know exactly what we keep track of, please contact us using the details at the bottom of this privacy and cookie statement.
Providing our services
As an organization, you can use our services for internal communication with employees, training sessions and collaborations.
For this purpose, we process the following personal data:
- Company name
- (Business) email address
- (Business) telephone number
- First and last name contact person
- Job title contact person
- Billing details
- Payment details
We process this personal data in order to perform the agreement we enter into with you. We keep this information for up to one year after the end of the agreement. That way, should you still wish to return to us within a year of the agreement being terminated, you do not have to provide your data again. We store some data longer if we are legally obliged to do so (e.g., because of the legal tax retention period).
Request demo
Through our website, you can request a demo to learn about our services.
For this purpose, we process the following personal data:
- (Business) email address
- Company name
- Website URL
- Industry
- Number of employees
- First and last name contact person
- (Business) telephone number
We process this personal data in order to perform the agreement we enter into with you. We keep this information for a period of 6 months. Should we not be able to get in touch with you, or should you decide to cancel the demo, your personal data will be deleted after this period. If you decide to use our services based on the demo, we will keep the information for up to one year after the end of the agreement.
We will not delete the company name and number of employees after 6 months. We leave this data in our system so that we can see which organizations we have been in contact with in the past.
Experiences
On our website we post experiences of users of our application.
For this purpose, we process the following personal data:
- First and last name
- Job title
- Company name
- Photo
- Content of shared experience
We do this based on your consent. We will keep this information until you withdraw your consent. You can withdraw your consent at any time by contacting us using the contact details at the bottom of this privacy and cookie statement.
Becoming a partner
Through our website, you can sign up as a partner of Speakap.
For this purpose, we process the following personal data:
- Type of partnership
- First and last name contact person
- (Business) email address
- (Business) telephone number
- Company name
- Country
- Any information you enter yourself as the content of your message
We process this personal data in order to perform the agreement we enter into with you. We keep this information for up to one year after the end of the agreement. That way, should you still wish to return to us within a year of the agreement being terminated, you do not have to provide your data again. We store some data longer if we are legally obliged to do so (e.g., because of the legal tax retention period).
Calculate Return on Investment (ROI)
On our website you will find a Return on Investment (ROI) visualization tool. This tool gives you insight into the potential cost savings you can make by using our products and services within your organization.
For this purpose, we process the following personal data:
- Company name
- Number of employees
- Number of locations
- Percentages of non-desk employees
- Average annual salary desk employees
- Average annual salary non-desk employees
- Annual sales organization
- First and last name contact person
- (Business) email address
- (Business) telephone number
- Job title
- Website URL
We process this personal data in order to perform the agreement we enter into with you. We keep this information for a period of 6 months. Should we not be able to get in touch with you, or should you let us know that you are no longer interested, your personal data will be deleted after this period. If you decide to use our services based on the ROI-calculation, we will keep the information for up to one year after the end of the agreement.
We will not delete the company name and number of employees after 6 months. We leave this data in our system so that we can see which organizations we have been in contact with in the past.
Resources
On our website you can find various resources, such as whitepapers, eBooks and checklists related to Speakap’s products and services. These resources can be downloaded free of charge. However, before you can download the resources, we ask you to fill in some information so that we can contact you for concrete advice on the use of our products and services within your organization.
For this purpose, we process the following personal data:
- First and last name contact person
- Company name
- (Business) email address
- (Business) telephone number
- Size of the organization
We process this personal data in order to perform the agreement we enter into with you. We keep this information for a period of 6 months. Should we not be able to get in touch with you, or should you let us know that you are no longer interested, your personal data will be deleted after this period. If you decide to use our services based on the resources, we will keep the information for up to one year after the end of the agreement.
We will not delete the company name and number of employees after 6 months. We leave this data in our system so that we can see which organizations we have been in contact with in the past.
Newsletter
Through our website you can subscribe to our newsletter. In this newsletter we will inform you monthly by email about (improvements in) the products and services of Speakap and developments within our organization.
For this purpose, we process the following personal data:
- Email address
- Time of subscription
We do this based on your consent. We keep this information until you unsubscribe from the newsletter. You can unsubscribe at any time. Every newsletter contains an unsubscribe link.
Contact
If you have any questions or comments about our products or services, please contact us directly. You can contact us in different ways. You can contact us by phone, but also via the contact form or via email. During opening hours, you can also use the chat function and send your question directly to one of our employees.
For this purpose, we process the following personal data:
- First and last name
- (Business) email address
- (Business) telephone number
- Company name
- Number of employees
- Industry
- Any information you enter yourself as the content of your message
We do this to properly handle your request to contact you and to fulfill the agreement with you to do so. We will keep this information until we are sure that you are satisfied with our response.
Performing analyses
We may perform analyses on the personal data we obtain through the use of our services. We do this in order to improve our services. We therefore have a legitimate interest in doing this. We will pseudonymize the personal data we use to perform analyses and keep it for a maximum of 3 years. After this we will anonymize the personal data (see below). If you do not want us to use your personal data for analyses, you can object at any time by contacting us using the contact details at the bottom of this privacy and cookie statement.
Anonymize
We may anonymize personal data obtained through the use of our services. This means that the personal data originally obtained by us are made anonymous in such a way that the data subject is no longer identifiable from these data. The data is therefore no longer personal data and there are no privacy risks involved.
We have a legitimate interest in anonymizing data. This is because through this anonymized data we can improve our services.
Job applications
Have you responded to one of our vacancies or submitted an open application? If so, we will process your personal data in order to process your application and in preparation for the possible conclusion of an employment contract.
For this purpose, we process the following personal data:
- First and last name
- Address details
- E-mail address
- Telephone number
- Curriculum Vitae
- Motivation letter
- Salary indication
- References
- Date of availability
- Link to LinkedIn profile
- Any other information you enclose with your application
We will retain your application details for a maximum of 6 weeks after the position has been filled. We keep this information so that we can contact you in the event that the position becomes vacant again within the probationary period. If we are unable to offer you a job at this time, we may - with your consent - keep your application details for a further year. You can withdraw your consent at any time by sending us an email. If you come to work for us, we will save your application data in the personnel file.
A social media and internet check can be part of the application procedure. This is necessary to ensure that our image is maintained when hiring new staff. We do this on the basis of our legitimate interest. For this purpose, we search your name on Google and, if necessary, your profile(s) on social media. This of course, for as far as these profiles are public; we will not ask you to grant us access to a protected social media page or to make a connection with us. The results of this social media and internet check will be discussed with you. If you object to this, you can indicate this by e-mail at the time of your application.
When may we share your personal data with third parties?
We share your personal data with third parties only when permitted by current law. We may provide your personal data to third parties because:
- we have engaged them to process certain data;
- it is necessary to carry out the agreement with you;
- you give permission for this;
- we have a legitimate interest in this;
- we are legally obliged to do so (e.g., if the police demand this in case of a suspicion of a crime).
The parties that process personal data in our or your assignment:
- IT suppliers and service providers
- Cookie service providers
- Hosting party
In order to provide this service, we may provide your personal data to parties established outside the European Economic Area (EEA). We will only do this if there is an adequate level of protection for the processing of personal data. This means, for example, that we use a model agreement from the European Commission or make agreements about the handling of personal data.
Social media buttons
On our website we use social media buttons, which redirect you to the social media platforms. This gives you the option to follow us and share content within the network. You will also see advertisements on your social media page. The buttons work because of pieces of code that come from the social media networks. If you want to know what the social media platforms do with your personal data, please read the relevant privacy statement:
- Facebook (privacy statement)
- Twitter (privacy statement)
- Instagram (privacy statement)
- LinkedIn (privacy statement)
Cookies
On our website we use cookies and similar techniques, such as pixels (hereinafter: cookies) from ourselves and from third parties. Cookies are small information files that can be automatically stored on or read from the website visitor's device (such as PC, tablet or smartphone) when visiting a website. This is done through the web browser on the device. We and third parties use cookies for the following purposes:
- To enable the functionality of our website (functional cookies)
- To generate overall statistics and gain insights in the use of our website by the public in order to improve and optimize our website and services (analytical cookies)
- To show personalized advertisements (marketing cookies)
These cookies collect the following data from you:
- IP-address
- Cookie-ID
- Website and click behavior
- Referrer-URL
When you visit our website for the first time, we will display a message with an explanation about the cookies we use. We will ask for your consent to place the cookies, when we are required to do so.
The table below lists the cookies we use:
|
Type |
Cookie |
Purpose |
Retention |
|
Functional |
Google Tag Manager Google LLC, Verenigde Staten |
Cookies from Google Tag Manager make it possible to load scripts from other cookies. Google Tag Manager is purely functional and is not used to collect personal data.
|
Session |
|
HubSpot Forms HubSpot, Inc., Verenigde Staten |
These cookies are used to enable web forms. |
Max 13 months |
|
|
Various: First party cookies with strictly functional purposes. |
These cookies enable necessary functionalities of the website, such as remembering the chosen language and whether permission has been given for cookies, displaying the cookie banner, etc. |
Max 2 years |
|
|
Analytics |
Google Analytics Google LLC, Verenigde Staten |
These cookies are placed to gain insight into visitor behavior and to improve the user experience on the basis of this. We have set these cookies to be privacy-friendly. That means we:
|
Max 2 years |
|
Hotjar Hotjar Ltd., Malta |
Hotjar is a technology service that helps us better understand our users' experience (how much time they spend on which page, which links they decide to click, what users like and dislike, etc.). This allows us to improve our website with user feedback. Hotjar uses cookies and other technologies to collect data on the behavior of our users and their devices (in particular, device IP addresses (captured and stored in anonymized form only), device screen resolution, device type (unique device identifiers) , browser information, geographic location (country level only), preferred language for displaying our website). |
1 year |
|
|
HubSpot HubSpot, Inc., Verenigde Staten |
To get a better picture of visitor behavior on our website, we use HubSpot cookies. |
Max 13 months |
|
|
LinkedIn Analytics LinkedIn Corporation, Verenigde Staten |
These cookies are placed to gain insight into the use of our website and to improve it based on these insights and thus increase the ease of use. |
Max 2 years |
|
|
Marketing |
Google DoubleClick Google LLC, Verenigde Staten |
These cookies are used to record the website visitor's actions on the website after viewing or clicking on advertisements. The purpose of this is to measure effectiveness and show personalized advertisements. |
Max 6 months |
|
GA Audiences Google LLC, Verenigde Staten |
GA Audiences cookies are used to return website visitors based on their online website behavior. This means that (among other things) click behavior is registered with the aim of measuring effectiveness and showing website visitors personalized content. |
Max 6 months |
|
|
Google Dynamic Remarketing Google LLC, Verenigde Staten |
These cookies are placed so that we can show relevant advertisements to people who have visited our website before. They register click behavior and website visits. |
Max 1 year |
|
|
Facebook Custom Audience Facebook, Inc., Verenigde Staten |
These cookies are placed so that we can show relevant advertisements to people who have visited our website before. They register click behavior and website visits. These cookies are used to enable Facebook advertising options. They register click behavior and website visits. |
Max 3 months |
|
|
Facebook Connect Facebook, Inc., Verenigde Staten |
These cookies are used to enable Facebook advertising options. They register click behavior and website visits. These cookies register a unique ID to recognize returning devices. Its purpose is targeted and personalized advertising. |
Max 3 months |
|
|
Microsoft Bing Ads Microsoft Corporation, Verenigde Staten |
Bing is a service from Microsoft that makes it possible to show advertisements in the search results of the Bing search engine. This cookie is placed to measure clicks and requests to our advertisements in order to optimize our campaigns. This cookie also allows us to re-reach visitors who have visited certain pages on our website through advertisements on third-party sites. Creates a unique user ID. These cookies allow tracking of users through ID synchronization. Register anonymous visitor data in order to measure the efficiency of advertisements. |
1 year |
|
|
Google Adwords Conversion Google LLC, Verenigde Staten |
Google AdWords cookies are used to return website visitors based on their online website behavior. |
Max 1 year |
|
|
LinkedIn Ads LinkedIn Corporation, Verenigde Staten |
These cookies are placed to improve the online advertising offer and to give us insight into our campaign performance. |
Max 2 years |
|
|
Act-On Beacon Tracker Act-On Software Inc., Verenigde Staten |
This cookie identifies and stores all website visitor behavior, both on your own website and on Act-On landing pages and within forms, and wherever the tracking beacon code is placed. This makes it possible to find out which organizations visit the website, what they are interested in and which organizations are potential leads. |
Max 1 year |
If you would like to know what the cookie service providers do with your personal data, please read the privacy and cookie statement of the company in question. If you click on 'privacy statement' in the cookie table, you will be redirected to the relevant privacy statement.
Disabling of cookies
You can set your web browser to only accept cookies with your consent. For more information, please consult your browser's manual. Be aware that disabling cookies will affect the functionality of this and many other websites that you visit.
Removal of cookies
Most cookies have an expiration date. This means that they will automatically expire after a certain period and no longer register any data concerning your visit of the website. Another option is to remove the cookies manually before the expiration date. In order to do this, consult your browser’s manual.
Security
We take appropriate technical and organizational security measures with regard to the processing of personal data to be carried out, against loss or against any form of unlawful processing (such as unauthorized access, corruption, alteration or disclosure of personal data).
Which privacy rights do you have?
You have the following rights:
- Right of access: you have the right to see what kind of personal data we processed about you;
- Right of rectification: you have the right to rectify any personal data we have processed about you, if this information is (partially) wrong;
- Right to object: you have the right to object against the processing of your personal data by us, or against direct marketing;
- Right to be forgotten: you can file a request with us to remove any personal data we have processed of you;
- Right to data portability: if technically possible, you have the right to ask us to transfer your processed personal data to a third party;
- Right to restriction of processing: you can file a request with us to (temporarily) restrict the processing of your personal data;
- Right to revoke your consent, when we process your data based on your consent.
When you have a request, we may ask you to identify yourself. For this purpose, we request information to ensure that you are the correct person to whom the personal data belongs.
We will usually respond to your request within one month. This term can be extended by two months if the request is proven to be complex or tied to a specific right. You will be notified about a possible extension of this term within one month.
If you wish to exercise any of your rights, you can do so by sending an e-mail to privacy@speakap.nl.
Modification of this privacy and cookie statement
We may change this privacy and cookie statement from time to time. Changes will be published on our website. It is therefore advised to consult this privacy and cookie statement on a regular basis, so you are aware of these changes
Complaints
If you have any questions or would like to make a complaint about the use of your personal data, please contact us using the contact details at the bottom of this privacy and cookie statement. We will address any questions or complaints internally and communicate this further with you.
If you think that we are not helping you correctly, you have the right to file a complaint with the national supervisory authority responsible for the protection of personal data against our processing of your personal data. For the Netherlands, this is the Autoriteit Persoonsgegevens.
Contact details
Speakap B.V.
Pedro de Medinalaan 5
1086 XK Amsterdam
The Netherlands
Email address: info@speakap.com
Telephone number: +31 020 820 42 96
Chamber of Commerce number: 51753847
Data Protection Officer (DPO): Isabelle Khoe
Email address: privacy@speakap.nl