Want to build an employee experience strategy primed for success? Check out this blog for pro tips.
Forward-thinking businesses worldwide are experimenting with varied employee experience strategies to empower their workforce. Gallup's State of the American Workplace highlights several benefits of this, including enhanced employee engagement, top-performing employee retention, and creating a positive organizational culture with a boost in worker productivity.
Do you want to enhance your employee experience strategy for success?
This blog shares actionable tips for elevating your employee experience strategy and unlocking your team's full potential in the current business landscape.
Employee experience refers to an employee's overall journey and interactions with their employer across every touchpoint throughout the employment lifecycle. Jacob Morgan’s book, "The Employee Experience Advantage," explains its three essential components: physical environment, technology, and culture. Focusing on each of these holistically is crucial to ensuring optimized employee experiences.
Lately, there’s been a shift in the business realm. Post-pandemic, hybrid work has become popular. This has sharply altered the working environment, relevant technology, and culture. The resulting transition demands revisiting employee experience strategies to introduce appropriate interventions for staying relevant.
A successful employee experience strategy requires focusing on several correlated aspects concerning enhancing the environment, technology, and organizational culture of individuals in an organization. These include:
Using comprehensive tech platforms, such as an employee experience platform, is an efficient way to implement and address these varied aspects from a unified interface.
Integrating a new tech platform, such as an employee experience software, into your workflow can feel challenging, especially when employees aren’t used to modern tools. Here's how you can go about this successfully:
While suitable technology combines varied aspects to enhance an employee experience, leadership plays a distinct role, too.
Leaders are the guiding force of any organization and set its cultural tone. When leaders inspire, listen to employees’ voices and concerns, and lead by example, they positively shape the employee experience. Therefore, leaders with such a mindset significantly boost employee well-being, satisfaction, and understanding.
If you’re an HR professional or manager working on employee experience initiatives, getting your leaders’ buy-in is the way to go when working on improving your EX outcomes. If you get that, leaders will endorse your initiatives verbally, allocate resources, actively participate in them, and promote them through their actions. Furthermore, they will also serve as role models to your employees in fostering a positive company culture. This is known as behavior modeling and can bring excellent results out of your employee experience strategy.
While employees look up to decision-makers as role models, they also have their individualities. Catering to that requires personalizing the employee experience.
When you aim to create an excellent employee experience, it helps to remember that every individual is unique. Just like all other individuals, employees have an innate desire to feel unique and valued. If you cultivate this feeling, you can boost the employee experience significantly. This requires customizing and personalizing employee experiences throughout the lifecycle, from onboarding and development to offboarding. To implement, you’ll need to know your employees, their desires and concerns, and tailor experiences to align with them. This necessitates a mechanism for regularly collecting employee data and feedback. You’ll also need to find a way to integrate your findings into implementing the employee experience strategy.
Basic-Fit understood the importance of making every individual, regardless of their identity, feel included, represented, and heard. In response, they made small interventions that proved super effective in boosting employee experiences. For instance, one of their steps included adding a pronouns feature to their internal employee communications platform, Orange Connect. This allowed their employees without a company email address, such as frontline workers, to easily indicate their preferred pronouns in their profile and be addressed respectfully. People felt recognized, seen, and respected for who they were. This helped make their employee experience more customized and inclusive.
As with any strategy, enhancing employee experience can come with its challenges. There may be skill gaps in employees when implementing modern methods. Employees can be reluctant to evolve from legacy processes, even if it means things get better for them. Investing in tools results in additional business expenditures, which budgets may not allow or leadership may not agree to. Departments may be working in silos, hampering the implementation of a holistic employee experience strategy.
To overcome these challenges and teething troubles,
We live in a fast-paced era of remote work, digital transformations, and dynamic market demands. This environment requires pivoting from traditional approaches to employee engagement towards optimizing holistic employee experiences. This is essential to building high-performing teams and thriving. Implementing a comprehensive employee experience strategy is simple if you use a powerful EXP tailored to your organizational needs.
Want Insights and Best Practices from the Employee Experience Platform ‘Super Users’?
Speakap offers a robust employee experience platform to improve communication and facilitate better onboarding and learning experiences. It enables easy task management and feedback collection to improve productivity, coordination, and engagement while supporting personalization.