How do you reach thousands of employees in the health sector across the hospital floor? How does important and time-sensitive information reach the right person at the right time?
Hear from Friedrich-Ebert-Hospital (FEK) about how an employee communications app helped to quickly and efficiently reach their frontline workers. Friedrich-Ebert-Hospital (FEK) partnered with Speakap to create a mobile-first branded employee engagement platform that mirrors the organization's structure and helps every employee connect in real-time.
Maren von Dollen
Head of Corporate Communications & Press Officer
The Friedrich Ebert Hospital in Neumünster is a focal point hospital in Schleswig Holstein. We have 730 beds, and about 2,400 employees. We care for 350,000 inpatients and almost 58,000 outpatients.
Benjamin Schneider
Head Teacher
My name is Benjamin Schneider. I am a head teacher here at the school for nursing professions of the Friedrich Ebert Hospital.
Katharina Dose
Social Media Manager
I am Katharina Dose, better known as Katha, and I work here at FEK as a Social Media Manager.
Maren von Dollen
Head of Corporate Communications & Press Officer
Before the FEK app, the internal communication was handled similarly to many clinics in Germany. We have an employee magazine and notice boards internally in the wards. We have a mail function that sends mail to all. This is the classic way, but it shows everything that is perhaps not relevant for everyone. It had become a bit outdated and we were looking for something innovative and new.
Katharina Dose
Social Media Manager
What was also important to us was the selection of the app, that you can also white-label Speakap. That means we are not Speakap, we are the FEK app and accordingly we can also roll-out our whole corporate design on the app. We have the FEK app on our desktops, the color scheme, the brand colors. When you open it up, you know right away where you are. Speakap makes it especially easy for us to control the communication, because the organizational structure from the clinic is mirrored on the app. The translation tool was an important feature for us, simply because we have many different employees from different countries of origin and different texts can therefore be translated. Meaning, everyone can select their mother tongue and can understand all the texts.
Maren von Dollen
Head of Corporate Communications & Press Officer
Why did we choose an employee app? I am still old fashioned, so to speak. I walk around with my wristwatch. The youngsters don't do that. All of them, even within our ward actually, do have their smartphone in their pocket. They look up the time there for example. And that was the starting point, where I thought: "Yes that's it, there we have to move forward somehow, we've got to get on their smartphones somehow, we have to get into their gown pockets and that's where the FEK app was simply the solution.
Benjamin Schneider
Head Teacher
Before we had the FEK app, it was not very easy to always be in direct contact with the students. You always had to seek personal contact. If I now want to communicate something, e.g. a course or information to all students at the same time, then I can reach them no matter where they are. Whether they're sitting in class here, or they're in the ward on shift duty.
Maren von Dollen
Head of Corporate Communications & Press Officer
We've been at it for two years now, we’ve had the FEK app for two years now. It's really hard to imagine life without it. We have good experience with it, right from the first day. We really sat in front of it like children and thought, "how many users do we have, how many users please, please let it go up quickly.” And that was crazy, how fast that went up. By now we're at a good 80% user rate and that's really amazing. So we're reaching out to all our colleagues, that's really great.
